Service Policy Changes as of 05.22.20


A new process has been developed so we can serve you more efficiently in conjunction with our recent product and showroom expansion and reduce in-lab service backlog. 


We are eliminating timely equipment walk in drop off.

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To setup an appointment in our "Service Queue"

Please enter following information in the "Contact Us" form above:

Name
 Address
Phone Number
Email Address
Make
Model
Serial Number

Once received we'll send you a confirmation of your request; you'll receive an email 1-2 weeks prior to your appointment notifying you to drop off your equipment.​

Thank for for considering Tech Hifi for your audio component sales and service needs!

​​Send us a message...


We specialize in Sales and Service or vintage audio / video components, speakers and accessories, service and restoration of audio components from 1960 to present.


All requests MUST include your email, phone number


​Please note our "Contact Us" page is strictly for customers of Tech Hifi only
All website and social media is performed and maintained by our in house IT dept. Please, no solicitation.

Sorry, we do not purchase equipment nor do we service console stereos, home theater receivers, 

flat screen televisions, DVD, Blu-ray or laser disc players.​


Tech Hifi reserves the right to change without notice. All rights reserved



Our Location

Tech Hifi / Mark Acoustics Terms and Conditions: 

The following supersedes ALL previous rates, terms and conditions: 

Mark Acoustics Lab Service and Restoration Rate: $85.00 per hour*; Returned Check Fee: $25.00

Technical Service Evaluation: $45.00 per component individually, speaker or pair is required upon delivery to the Mark Acoustics Lab. Once the technical evaluation has been performed it is not refundable; when service invoice has been approved it will be applied to the balance of the invoice.


Lab Materials Fee: $5.00 will automatically be applied to the service invoice to cover cost of lab materials (i.e. specialized cleaners, lubricants, paints, lint free wipes and swabs) higher exceptions may apply. 


Serviced and/or Evaluation components: must be picked up within 14 business days of completion and notification of customer. Storage fees may be applied. 


No equipment will be released to the customer prior to payment of any outstanding invoice balance and signoff.

Terms: 

Product Layaway: 25% deposit and paid in full within 30 days. 


Special Orders: Paid in full at time of order and must be picked up within 7 business days; Non-stocked items are not returnable. 


Equipment Consignment: Tech Hifi will consign "select" components providing they are serviced and restored to our stringent requirements. Customer is responsible for payment of parts and labor prior to consignment for sale. Further requirements may apply. 

The "Tech Hifi Performance Warranty": 

New Equipment: Full manufacturer’s warranty, terms and conditions applies. Consult supplied documentation for details. New equipment warranties or service is supplied by the respective manufacturer. We will meet or exceed all “Authorized Dealer” published pricing. We do not honor any “Unauthorized Dealers, 3rd Party or auction site” pricing.


Product Returns or Exchanges: for a full refund or exchange within 14 days of purchase; exceptions may apply. Equipment must be in “new or as received” condition and contain box, all packing materials, warranty cards, supplied documentation, manuals, remote control(s) and all accessories. Restocking fee or missing item fee may apply.


"R.A.O or Restored as Originaltm" components: Tech Hifi warranties all parts and labor for a period of 90 days from date of customer pickup and reserve the right to repair as required or exchange / upgrade for equivalent make and model. Exemptions apply: Please ask for details due to highly limited stock availability of vintage audio components. ALL packing materials, supplied documentation and accessories must be returned at time of exchange. Exceptions and/or additional charges may apply. 


Warranty will be "Void" from physical, electrical or misuse of equipment per manufacturer or opinion of the Mark Acoustics Lab. Speaker driver(s) warranty void for burned voice coils. 
Customer Equipment: Above applies except our warranty only applies to invoiced parts and service. 


Electrical parts and components cannot be returned; defective items may be exchanged within 14 days of purchase per opinion of the Mark Acoustics Lab.

Due to safety and liability issues: No one is allowed anywhere within Tech Hifi or the Mark Acoustics Lab, warehouse or office unless invited by and escorted by a Tech Hifi employee.


We take everyone’s personal and equipment safety very serious; while on the premises Tech Hifi assumes ownership control until the invoice is paid prior to being released to the customer.

Tech Hifi reserves the right to change these without notice; Exemptions apply; please ask for details!  Revised June 22, 2020

Tech Hifi

1 Liberty Street Suite 2

 Hanson MA 02341-1127 USA

 

Phone: 781-293-2860

E-mail: customerservice@techhifi.com


Hours:

Revised 4/01/2020

Until further notice due to the pandemic: 

Monday - Friday 9:00 AM - 5:00 PM

Saturday, Sunday: Closed


We'll return to extended hours as the situation improves.


We're happy to schedule special appointments to meet your needs... call us today!